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Frequently Asked Questions

Frequently Asked Questions

- How to make a reservation directly with the hotel?

Reservations can be made through the online booking engine. Alternatively, you can contact us by e-mail or via telephone: (+351) 254 656 171.

- Can I cancel or change a reservation made through the reservation system on the website ?
To cancel or change reservations made through the website, you must consult the booking confirmation email and use the existing link. To make the cancellation or change you must contact us by email or by phone at (+351) 254656171.

- What is the check-in / check-out time?
Check-in starts at 3 pm and check-out must be done by 12 noon.

- Is it possible to perform Early Check-in or Late Check-out?
If you want early check-in or late check-out, you can contact our host team by e-mail or via telephone: (+351) 254 656 171. These options are subject to confirmation of value and availability.

- Are animals allowed?
Animals are not allowed.

- Can I leave luggage before Check-in, or after Check-out?
Yes, we can store it for free in our luggage room.

- Up to what age are children free?
Children are free up to and including 4 years

- How do I book a room with reduced accessibility?
To book a room with reduced accessibility, please contact our reception team by email or via phone: (+351) 254 656 171.

- What services are included in my stay?

You can take advantage of the following facilities free of charge
- Heated outdoor pool for adults and children (seasonal)
- Health club & Spa with heated swimming pool (cap required), jacuzzi, sauna, Turkish bath and gym
-Squash and tennis courts
- Wifi available throughout the Hotel (indoor and outdoor)
- Indoor and outdoor parking

- What are the cancellation policies?
You can consult this information at the time of booking, in the field: '' + info, terms and conditions '', or in case of booking via email, in the cancellation policies.

- Does Lamego Hotel & Life have a half-board or full-board option?
Our restaurant works "à la carte" and the menu was inspired by the travels of the founder of Quinta 100 years ago. Our dishes promote a unique experience between the fusion of traditional Portuguese cuisine and the continents where Portuguese Commander Alexandre Herculano Rodrigues passed.

- Do you have a car park?
Lamego Hotel & Life offers free indoor and outdoor parking.

- Can we smoke in the hotel / room?
Smoking is not permitted. Lamego Hotel & Life has a strict no-smoking policy throughout the hotel.

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